Recovering Your OcuGate Account: Step-by-Step Instructions

In the event that you lose access to your OcuGate account or forget your password, you can follow these steps to recover your account:

Step 1: Go to the Login Page

Open your OcuGate app and navigate to the login page.

Step 2: Select "Forgot your password?"

On the login page, you will find the "Forgot your password?" option. Tap on it to proceed.

Step 3: Enter Your Registered Email Address

You will be prompted to enter the email address associated with your OcuGate account. Make sure to enter it correctly and then tap on the "Submit" or "Send recovery email" button.

Step 4: Check Your Email

A password recovery email will be sent to the email address you provided. Check your inbox for the email from OcuGate. If you can't find the email, check your spam or junk folder.

Step 5: Reset Your Password

In the password recovery email, you'll find a link to reset your password. Click on this link to be redirected to a secure page where you can enter a new password for your account.

Step 6: Create a New Password

Enter a new password for your account. Be sure to create a strong password that includes a mix of letters, numbers, and special characters. After entering your new password, confirm it by entering it again in the next field.

Step 7: Login with Your New Password

Return to the OcuGate app and login using your email address and the new password you just created.

Step 8: Update Your Security Settings

Once you've regained access to your account, we recommend reviewing and updating your security settings to ensure your account stays secure.

Having Further Issues?

If you are still unable to recover your account or do not receive the password recovery email, please contact our support team at [email protected]. Provide as much detail as possible about the issue you're experiencing so that we can assist you effectively.

Remember, at OcuGate, your security is our priority. We're here to help ensure you have reliable and secure access to your account and our product at all times.