Using OcuGate: Manual Operation and Troubleshooting
Last updated
Last updated
Link to app/browser
Introduction
In an ideal world, your OcuGate system operates flawlessly, providing you with easy, reliable access control. However, we understand that technical issues can occur. If your OcuGate system isn't working as expected, don't worry. Here's a simple guide to accessing OcuGate via app or browser, manually operating your gate, and some basic troubleshooting tips.
Accessing OcuGate via App or Browser
Even when manually operating your gate, you can still use the OcuGate app or the web browser version to monitor your gate's status. The app is available for download from the App Store or accessed through a web browser. Log in to your OcuGate account and view your gate's status from anywhere.
Manually Operating Your OcuGate
Should you need to operate your gate manually, follow these steps:
Locate the pin connecting your gate to the motor bracket. This pin is a crucial component that links the gate to the OcuGate system.
Carefully remove the pin from the motor bracket. Doing so will disconnect the gate from the OcuGate system.
Once disconnected, gently swing the motor out of the way of the gate. This ensures the motor won't obstruct the gate during manual operation.
You can now manually open and close your gate.
You can use the chain lock on your gate to secure it after manual operation.
Troubleshooting Your OcuGate
If your OcuGate system isn't operating as expected, here are a few steps you can try:
Check Your Internet Connection: OcuGate relies on a strong internet connection. If your connection is unstable or slow, it may affect the operation of your OcuGate system.
Restart Your OcuGate System: A simple system restart can sometimes resolve minor glitches. Unplug your OcuGate device, wait a few minutes, then plug it back in.
Update the OcuGate App: Make sure you're using the latest version of the OcuGate app. Outdated versions may not work optimally.
If you're still experiencing issues after trying these steps, please get in touch with our support team for further assistance.
Conclusion
While we strive to ensure seamless operation of your OcuGate system, we understand that problems may arise. With these tips, we hope you can confidently handle such situations and continue enjoying the convenience and security that OcuGate offers.